Terms & Conditions of Use

Terms and Conditions of Use

Please read these terms and conditions of use carefully before ordering any services from the Distance Learning Academy (hereafter referred to as ‘the DLA’) website. You should understand that by ordering any of our services, you agree to be bound by these terms and conditions of use.

Please understand that by signing the purchase order form you are doing so in acceptance of these terms and conditions. Please understand that if you do not accept these terms and conditions you should not order services from this company.

Information about Us and Use of Your Information

1.1 is a site operated by Distance Learning Academy LTD (DLA). We are registered in England and Wales under company number 7592992 and with our registered office at 9th Floor, South Tower, 26 Elmfield Road, Bromley BR1 1LR

1.2 By using our website, services you agree to our Privacy Policy which is available from the DLA website.

Service and Product Availability

2. Our site is only intended for use by people who comply with these terms and conditions and who accept our privacy policy. Regardless of this we make no guarantees as to the downtime of our site or services and you accept there may be times when the site may not be accessed due to essential maintenance repairs or upgrading of services and/or Software or for other reasons beyond our control.

2.1 In addition to content purchased and operated via the DLA website, The DLA also operates affiliate partnerships with third-party online course promoters. The DLA has affiliate partners and endeavours to recommend high quality online courses and services from these affiliates partners. By using this site you agree to being directed to a third-party site to conclude a purchase or subscription. If you purchase from any third-party website, the DLA accepts no responsibility for purchases made via third-party websites recommended by the DLA.

Your Status

3 By placing an order through our site, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are at least 18 years old;

3.1.3 Your use of the services includes the ability to enter into contracts and/or to make purchases electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such contracts and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions that you enter into on this site, including notice of cancellations, policies, contracts and applications.

Formation of Contract and Obligations

4.1 Once your order has been processed, you will receive an e-mail confirmation from us.

4.2 The Contract will relate only to those services contracted by purchasing access to services on the DLA website.


5.1 In consideration of you agreeing to abide by the terms of this Licence, the Licensor hereby grants to you a non-exclusive, non-transferable licence to use the software and the documentation on these terms.

5.2 You may: (a)use the services for your personal training purposes on one personal computer or device at any one time if the Licence is a single-user licence or as agreed between the parties in writing;

(b) if the service fails, contact us and We shall use our reasonable endeavours to remedy the defect within a reasonable time frame.

5.3 (a) You undertake not to copy the services or documentation except where such copying is incidental to normal use of the service;

(b) You undertake not to rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify the service or documentation;

5.4You will not reveal your personal login details to any other party.

5.5 You will not lend, sell, swap or otherwise compromise the integrity of your personal login details.

5.6 The duration of your course will last for a period of 12 months from the date your login details are emailed to you, or any other time period if specified at the time of purchase. Should you wish to access the course after a set subscription purchase, you will need to pay for a new subscription.

5.7 If we have strong grounds to believe that you have failed to comply with any of the provisions of this Contract, we have the right to revoke your Licence.

Availability and Delivery

6.1 Orders will be fulfilled once payment has cleared into our bank account or have successfully redeemed a voucher.

6.2 Your login details will be active within 48hrs of your successfully purchasing or redeeming a course.

Risk and Title

7.1 The continued use of the Software and Services is conditional on full payment of all sums due or if applicable satisfactory maintenance of any instalment arrangements you have with the DLA in respect of Services.

7.2 In the event you have opted to pay for your course material over a series of instalments and default on your payments, we reserve the right to forward your details onto a debt recovery company to recover unpaid fees/payments.

Price and Payment

8.1 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email with your login details.

8.2 We will only accept credit or debit cards, cash, cheque and or bank transfer, vouchers and via an agreed instalment plan as payment.

8.3 If you have opted to pay for your course via several instalments, we will set you up with a Direct Debit and deduct monthly payments from your bank account until your balance has been reduced to nil.

Our Refund Policy

9.1 You may cancel a Contract at any time within seven working days, beginning on the day after the Contract has been formed, i.e. signed and dated by you. (Voucher customers please refer to section 9.4).

9.2 Orders purchased directly from us will normally be processed within seven working days from the date purchased. You have the right to cancel your order within this period by notifying us by email at: We will not accept telephone calls, voice messages, verbal communications, or any other means other than that specified here as confirmation that you wish to cancel your course. If we have not received any confirmation of your wish to cancel using the methods specified within seven working days of the date you signed your application, we will not be able to cancel your course and return any monies paid as a deposit.

9.3 Because you have cancelled your contract within the specified period, we will process the refund due to you (if monies have been paid) as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.

9.4 Voucher sales, Under guidance of the long distance trading act the following policy is in effect; a refund may be provided upon receipt of a refund request within 7 days of purchase. This is subject to vouchers not being redeemed (if you have redeemed a voucher you will not be eligible for a refund).

9.5 If you have booked a course and have submitted a valid request to cancel in writing within 7 days of your original order then you refund will be fully granted subject to the below conditions:

9.6 Discounted Courses, We do not offer any refunds on discounted courses or special offers

9.7 All refund requests must be received in writing and emailed to: .


10.1 For the avoidance of doubt you are advised to seek medical advice if you feel ill during the course and you agree that prior to taking the course, if you suffer from any medical condition such as back pain or epileptic fits, you will consult with your own doctor over your suitability of the course.

Written Communications

11.1 You agree that communication with us will be mainly electronic.  We will contact you by email or offer general information through notices on our website.


12.1 All written notices given by you and sent to us by post must be mailed to: Customer Services, Distance Learning Academy, 9th Floor, South Tower, 26 Elmfield Road, Bromley BR1 1LR. All emailed notices given by you must be sent to: . We may give notice to you at either the email or postal address you provide on your purchase order form.

Our Right to Vary these Terms and Conditions

13.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Law and Jurisdiction

14.1 Contracts for the purchase of services through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.